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Custom Garments Manufacturer

Terms and Conditions for Made-to-Order Clothing Orders

Every order with Siatex Bangladesh runs on a simple framework: a written quotation, a confirmed order, production against an approved sample, and paperwork that says exactly what the cartons will contain. This page sets that framework out in plain language.

It also covers the points buyers ask about most: how changes after confirmation work, why your designs and labels remain your property throughout, and which document governs if anything ever appears to conflict. The payment and shipment detail lives on its own pages, linked from the sections below. Nothing in this framework hides behind legal language: if a line is ever unclear, ask us and we will explain it in ordinary words.

  • Nothing is binding until the order is confirmed in writing
  • Production runs from your approved pre-production sample
  • Your designs, labels and artwork stay your property
  • Changes take effect only when agreed in writing
Handshake between a clothing buyer and our team at the Dhaka officeAn order confirmation being signed at a desk with fabric samplesOrder confirmation meeting with garment samples on the tableA polo shirt sample held up for buyer approval over the deskBuyer and merchandiser discussing order terms across the deskClosed agreement folder beside folded garment samples on the desk

The Terms Behind Every Order With Siatex Bangladesh

These terms explain how this website may be used and the framework every order with us runs on: how a quotation becomes a confirmed order, how made-to-order production works, and what each side can rely on. They are written in plain language on purpose. The detailed terms for a specific order are always the ones confirmed in writing for that order itself, because a seasonal knitwear programme and a one-style woven order do not need identical paperwork.

1. Using This Website

This website presents our company, our product ranges and our services so that buyers can judge whether we are the right manufacturer for their clothing. The product pictures show styles and constructions we produce to order; they are representative of our production, not items sitting in a warehouse waiting to be sold. Prices are never listed on the site, because clothing made to a buyer's specification cannot honestly be priced before the specification is known. Nothing on this website is a binding offer. An offer exists only when we send you a written quotation against your own requirement.

The site asks for no account and no registration. The inquiry basket works without signing up for anything, and sending an inquiry creates no obligation on either side: it opens a conversation, and the obligations begin only at the written order confirmation described in the next section. Information you send through the site is handled under our Privacy Policy, which explains what the forms collect and why.

2. Quotations and How an Order Is Confirmed

Every order begins as a conversation and becomes binding only at written confirmation. The sequence is the same for a first trial order and a full seasonal programme:

  • You send a specification, a tech pack, a sample garment or a clear description of what you want made.
  • We cost the garment honestly against that requirement and send a written quotation with price, quantity basis and lead time.
  • Samples are developed and approved, so the garment itself is agreed before bulk production is discussed.
  • The order is confirmed in writing with the styles, quantities, prices, payment terms and shipment basis stated on it.

Production is scheduled from that written confirmation and the approved sample. If something was said in a call or a message thread but never reached the written confirmation, the confirmation is the document that governs the order, which is why we take care to make it complete.

A quotation itself is built from the real cost parts of the garment:

  • The fabric and its consumption at the confirmed specification.
  • Trims and accessories.
  • Cutting and sewing.
  • Finishing and packing.
  • The shipment basis the quote is given on.

A quotation is therefore specific to the specification it was written for, and the validity period stated on it reflects fabric prices and line capacity at the time it is written rather than a promise held open indefinitely.

3. Made-to-Order Production

Everything we produce is made to order against a confirmed specification. Our programmes start at 3,000 pieces per order, built up from 800 pieces per colour and style, and the garment we sew in bulk is the garment the approved pre-production sample shows: same fabric, same construction, same measurements within the normal tolerances of garment making. Because production is cut and sewn for one buyer's programme, an order cannot be cancelled into stock once fabric is committed, and the written confirmation stage is where quantities and details should be settled with care on both sides.

Quality on a made-to-order programme is judged against the same documents:

  • The confirmed size chart with its stated tolerances.
  • The approved sample.
  • The construction details on the order file.

Production runs inline checking while sewing is underway and a final inspection before packing, and buyers may also send their own inspector or an inspection agency before shipment. What happens if goods nevertheless arrive with a proven production fault is set out on our Return and Claims Policy page, in the same plain terms as the rest of this framework.

4. Your Designs, Labels and Artwork

Supplied by a buyer, these remain that buyer's property at all times:

  • Designs.
  • Prints.
  • Embroidery artwork.
  • Brand labels.
  • Tags.
  • Packaging.

We use them for one purpose only: producing that buyer's orders. They are:

  • Not sold.
  • Not shown to other buyers as our own work.
  • Not reused on anyone else's garments.

Where a buyer asks us to develop a design or a label for them, the finished artwork belongs to that buyer once the development is paid for, on the same basis. When a programme ends, a buyer may ask for their artwork files and label stock position to be confirmed from the order file, and we answer from the record.

5. Payment, Shipment and Delivery Terms

Payments on every order run on the terms set out on our Payment Terms page:

  • Wire transfer on the 40/60 structure described there.
  • Or an irrevocable, transferable letter of credit payable at sight where the programme runs on a credit.

Shipment runs on the basis stated on the written order confirmation and explained on our Shipping Policy page, whether that is FOB, CFR or CIF, by sea or by air. Delivery timing follows the schedule agreed at confirmation, which is built around real fabric and production lead times rather than a hopeful date, and any change to that schedule is communicated and agreed in writing rather than discovered at the port.

6. Changes After Confirmation

Orders change in real life:

  • A colour is added.
  • A size ratio moves.
  • A quantity grows.

A change asked for after confirmation is welcome to be discussed, and where we can absorb it we do, but it takes effect only when it is agreed in writing, because a change can move:

  • The price.
  • The fabric position.
  • The production schedule.

A change that is never confirmed in writing is never acted on silently, and the original confirmation continues to govern the order until a revised one replaces it. This protects the buyer as much as it protects us: what arrives in the cartons is what the paperwork says.

The earlier a change is raised, the cheaper it usually is. A size ratio adjusted before cutting is a paperwork exercise; the same adjustment after cutting is a production problem with a real cost attached. Buyers who flag a possible change as soon as they sense it give both sides the widest set of options.

7. Which Document Governs an Order

If anything in a message thread, a call note or a general page like this one ever appears to conflict with the written order confirmation for a specific order, the order confirmation governs that order. That is deliberate. A general page can describe the framework honestly, but it cannot know a specific programme's fabric, size chart, packing ratio or shipment basis, and the confirmation is the document both sides checked and agreed against the real garment. These website terms themselves may be updated as the site and the business change; an update never reaches backwards into an order already confirmed, which keeps running under the confirmation it was placed on.

Terms for Private Label Clothing Brands Ordering From Bangladesh

Private label brands carry an extra concern that stock buyers do not: the garments carry their name. The terms above are written with that in mind. Your labels, your artwork and your size and quality specifications are the substance of the order, they stay your property, and the written confirmation is where they are pinned down before a single piece is cut. Brands building a private label clothing programme out of Bangladesh can hold us to every word of that, order after order.